MANUALS > Orders > Orders Switches > NOCANCELORD - No Status Change or Notification when Exception Order is Received by Customer with QTY=0

NOCANCELORD - No Status Change or Notification when Exception Order is Received by Customer with QTY=0

No Status Change or Notification when Exception Order is Received by Customer with QTY=0

Affected Window: w_po_order_detail_eu

This functionality is only for those customers who have an interface set up. For additional information, please contact the appropriate Interface Administrator.

Switch Set to Yes:

When set to Yes, when an exception order is sent to a customer with a quantity of zero, the order status remains in 'Open' status and a notification is sent to the customer. The customer can then modify the order and assign it to another vendor.

The following Purchase Order is created.

The following Line item is created. The order is in 'Open' status. From the Purchase Order Detail, General tab, select the Spec2K button.

The Spec 2000 Message List appears. The last message is sent from the Vendor and stating that an exception order was sent with a quantity of zero.

The Purchase Order remains in 'Open' status and the customer can now re-assign this order to another vendor.

Switch Set to No:

When set to No, when an exception order is sent to the customer with a quantity of zero, the order status is changed to 'Cancel.'

Using the same Purchase Order Detail, select the Spec2K button.

The Spec 2000 Message List appears. The last message is sent from the Vendor and stating that an exception order was sent with a quantity of zero.

However, now the Purchase Order is in 'Cancel' status.

The customer also receives the following email notification. They are informed that the vendor cannot provide the requested quantity and can create another Purchase Order and send it to another vendor.