PROCESS FLOWS > Third Party Work Order Process

Third Party Work Order Process

Third Party Work Orders are created by the maintenance provider (MRO) to create, track and complete third party work for their customer. The Contract between the MRO and their customer is typically decided upon before the Work Order is created. Once the terms and conditions of the contract are decided upon, the MRO can then link that contract to any Work Orders that are created for their customer and have this work carried out. Contracts can be revised at any time in order to satisfy the needs of both parties. Once the work is completed, the MRO then uses the Customer Invoice Authorization option to review all charges before posting and closing the invoice and sending it to their customer for payment.

The Third Party Work Order process is designed to allow users to visualize the entire procedure for creating a Third Party Work Order, creating and linking a contract to the Third Party Work Order, and finally, posting and closing the invoice for the work performed.

Each step in the process chart is explained in further detail throughout the following documentation. The procedural sections are broken down into the following categories:

• Customer Contract Creation
• Third Party Work Order Creation
• Third Party Component Repair
• Customer Invoice Authorization