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The Engineering Requests button 
is used to request an engineering technician to revise or make recommendations regarding a Defect Report. Once an Engineering Request is created, it's displayed in the Engineering module for the engineering department to review. After review, the engineering department can either reject the request or update the request with a rectification reason. System notification can be set up throughout the process which will notify users when an Engineering Request has been created or resolved.
Note: In eMRO version 5, Engineering Request Review has replaced the terminology Task Card Discrepancy.
Select the Engineering Request button and the W/O Task Card/Defect Engineering Request window appears. Enter the required details for the request.
The following information/options are available in this window:
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A/C
The individual aircraft tail number.
Defect Type/Defect/Item
The type of defect found (e.g. Pilot, Maint); the defect or logbook reference number; the defect or logbook item number. This is the Defect Report that the Engineering Request is being reported on.
Location
The location where the Engineering Request was created.
Description
The description of the defect which describes the problem found or notes the service being performed.
Status
The status of the Engineering Request discrepancy (Open, Under Review, Reviewed, Rejected, Closed).
Assigned To
The person that the discrepancy is assigned to.
Date Assigned
The date when the discrepancy was assigned to the user.
Category
The discrepancy category as entered by the reporting user.
Due Date
The date/time the Engineering Request needs to be actioned by.
Close Date
The date when the discrepancy is closed. This field is only available when the discrepancy is in 'Reviewed' Status.
Reason
The reason as to why the discrepancy is being reported.
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Engineering Request Review Process
Additional information can be viewed and entered through the following:
- W/O Task Card/Defect Engineering Request, Informational Tab
- W/O Task Card/Defect Engineering Request, User(s) Notification Setup Tab
- Notes button, via W/O Task Card/Defect Engineering Request
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